At NXT Motors, we’re dedicated to helping automotive professionals, DIYers, and enthusiasts get the exact repair manuals they need to keep their vehicles in top shape. While we work diligently to ensure that each product is clearly described and accurately categorized, we acknowledge that occasional issues may arise after a product has been purchased. This policy outlines our procedures for handling refund requests and providing post-purchase support.
Customer Satisfaction Policy
Every manual we offer is developed to meet real-world repair needs with detailed, vehicle-specific content. Although we strive for accuracy and clarity in every listing, we also believe in maintaining fair and consistent support standards for our digital products.
Requesting a Refund: What’s Covered
Refunds are only granted under limited circumstances due to the nature of digital file delivery. A refund may be approved if all of the following apply:
- The file provided is corrupted, incomplete, or not functioning, and we are unable to replace it.
- The manual has not been downloaded multiple times or shared externally.
- The issue is reported within 7 days of your purchase date.
If you meet the conditions above and would like to request a refund, please contact us at info@nxtmotors.com with:
- Your order number
- The email address used at checkout
- A clear explanation of the problem
- Any screenshots or documentation that support your request
Approved refunds are returned to your original payment method. Processing times vary by payment provider, but please allow 7–10 business days for the amount to be reflected.
Ordered the Wrong Manual?
Mistakes happen — maybe the model year wasn’t quite right, or the engine variant was different from what was expected. While we do not issue refunds for orders placed in error, we strive to assist customers when possible.
If the correct manual is available in our library, we offer a one-time courtesy replacement at no additional charge. To qualify:
- The incorrect manual must not have been downloaded multiple times
- Your request must be made within 7 days of purchase
- The correct manual must exist in our catalog
We reserve the right to approve or decline this courtesy based on product availability and account activity.
Non-Refundable Situations
We’re transparent about what qualifies and what doesn’t. A refund will not be provided if:
- You changed your mind after purchase
- You selected the wrong product and didn’t verify compatibility
- You’ve downloaded the file multiple times before contacting us
- The file has been shared, copied, or distributed
- Your request is submitted more than 7 days after purchase
- You claim the manual wasn’t helpful without identifying a specific technical issue
Before completing your order, we strongly recommend that you review the product details carefully. If you’re unsure which manual you need, contact us first — we’re happy to guide you.
Need Help?
If you have any questions about your purchase or are unsure which manual fits your vehicle, we’re here to help. Please reach out to our team at info@nxtmotors.com, and we’ll respond within one business day.
At NXT Motors, we’re committed to delivering reliable service manuals and standing by our policies with fairness, professionalism, and integrity.